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COMECO
Customer Satisfaction Survey
-- 2007 -- |
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Thank you for taking
the time to tell us about your experiences
with Comeco. This survey
should take just five minutes to complete, and it will provide us
with the information we need to improve our business. |
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1. |
How would you rate
your business with Comeco? |
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1.1. |
I am regular Comeco
customer and my annual orders are... |
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more than 1 |
more than 5 |
more than 10 |
more than 20 |
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1.2. |
I buy very rarely, because...
(one or more answers are possible) |
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a) |
I rarely need such
kind of products |
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b) |
I would like to buy
more, but it does not depend on me |
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c) |
Comeco products do not
fully satisfy the requirements |
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d) |
Comeco prices are too
high |
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e) |
Other (specify below) |
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1.3. |
I stopped buying, because...
(one or more answers are possible) |
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a) |
I do not need such
kind of products any more |
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d) |
Comeco products'
quality got worse |
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c) |
Comeco prices became
too high |
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d) |
Comeco delivery terms
became unacceptable |
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e) |
Other (specify below) |
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2. |
How would you rate
the functionality of Comeco products? |
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2.1. |
The products match
the declared specifications and fully cover the requirements of our
specific application |
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2.2. |
The main product
features match the declared specifications and cover the
main requirements of our specific application |
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2.3. |
The products match
the declared specifications, but they do not cover the requirements
of our specific application because...
(one or more answers are possible) |
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a) |
They are not properly selected |
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b) |
I
cannot make proper
setup/adjustment/programming |
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c) |
My application is too unusual
(specific) |
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d) |
Can't estimate |
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e) |
Other (specify below) |
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2.4. |
The products do not
fully match the declared specifications, but they are good for my
application because... |
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a) |
The differences are not important |
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b) |
The differences do not influent my
process |
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c) |
Other (specify below) |
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2.5. |
The products do not
match the declared specifications |
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2.6. |
Can't rate |
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